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HOTEL SAINT CLAIR - MAGNIFICENT MILE, Chicago – Your ideal downtown stay
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Key details
Hotel Overview
162 East Ontario Street,
Chicago,
Illinois,
United States,
60611,
Illinois
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162 East Ontario Street,
Chicago,
Illinois,
United States,
60611,
Illinois
Map view
street view
162 East Ontario Street,
Chicago,
Illinois,
United States,
60611,
Illinois
City landmarks
Park
Millennium Park
1.1
mi
Harbour
Navy Pier
5000 ft
875 N Michigan Ave Within Chicago 360
360 Chicago Observation Deck
2300 ft
Museum
The Art Institute of Chicago
1.2
mi
Art object
Cloud Gate
5000 ft
233 S. Wacker Drive Entrance on Jackson Blvd
Skydeck Chicago
1.6
mi
233 S Wacker Dr
Willis Tower
1.6
mi
Theatre
The Chicago Theatre
3900 ft
Zoo
Lincoln Park Zoo
2.0
mi
Fountain
Buckingham Fountain
1.6
mi
Museum
Chicago Cultural Center
4000 ft
Museum
Chicago Children's Museum
4700 ft
Aquarium
Shedd Aquarium
1.8
mi
Park
Maggie Daley Park
4500 ft
300 N State St
Marina City
3300 ft
376 N Michigan Ave
Bridgehouse and Chicago River Museum
2100 ft
209 S La Salle St
The Rookery Building
1.3
mi
Museum
American Writers Museum
2100 ft
Shopping Area
Water Tower Place
2400 ft
Museum
Loyola University Museum of Art
3300 ft
Museum
The Field Museum
1.9
mi
100 E. Wacker Drive
Chicago Riverwalk
1.5
mi
Nearby
North Michigan Avenue
The Magnificent Mile
400 ft
Museum
Museum Of Contemporary Art Chicago
2000 ft
400-410 N Michigan Ave
Wrigley Building
1900 ft
435 N Michigan Ave
Tribune Tower
1900 ft
201 E Ontario St
Arts Club of Chicago
200 ft
Gallery
Chicago Water Tower
1700 ft
Shopping Area
Shops at Northbridge
1100 ft
806 N Michigan Ave
Historic Water Tower
1500 ft
Restaurants
The Purple Pig
1500 ft
500 North Michigan Avenue
Grand Lux Cafe
500 ft
600 N Michigan Ave Ste 7
Starbucks Courtyard
200 ft
165 E Ontario St
Volare
700 ft
201 E Grand Ave
Eataly
1300 ft
43 E Ohio St
Murasaki Sake Lounge
400 ft
211 E Ontario St
TGI Fridays
600 ft
153 E Erie St
Level Two Restaurant
500 ft
633 N Saint Clair St Level 2
Sayat Nova
500 ft
157 E Ohio St
Guest Reviews & Ratings
What Guests Are Saying?
84%
loved it & would return
clean
great location
limited dining
inefficient service
8.4/10
Great
Rooms
6.5
Location
8.4
Service
7.0
Dining
6.5
Guest reviews
8.4/10
based on 12 reviews
7.9
7.9/10 based on 4750 reviews
Rob
United Kingdom,
March
2024
7.2/10
The hotel was neat and clean, but the room was too small without proper heating; had to change rooms. The staff was accommodating and friendly, even offering us a room with great views. The location was convenient, close to stores and transportation. The dining options were limited, not as advertised. The hotel facilities were satisfactory.
Rooms
7.0
The room I initially got was small and lacked proper heating, but after switching, it was clean and comfortable.
Service
9.0
The staff was kind and changed my room immediately when I asked. They also placed me in a room with fantastic views.
Location
8.0
The location was perfect, close to stores, bus stops, and subway stations for convenience.
Dining
5.0
The dining options were not as described, and the advertised cafe was not operational.
Facilities
7.0
The hotel facilities were basic but sufficient for a comfortable stay.
Donna
United States,
March
2024
5.4/10
The hotel has a nice appearance and is super small, offering limited space in the rooms. The rooms lack essential furniture like chairs and desks, except for bedside tables taken up by lamps. However, the rooms were not always properly cleaned during our stay.
Rooms
5.0
The rooms were super small with limited seating options and lacked essential furniture like chairs and desks. They were not always properly cleaned during our stay.
Service
5.0
The service was hit or miss, with some staff members being helpful and polite but others displaying a lack of interest in customer service. There were concerns about items going missing from rooms.
Location
7.0
The location was convenient, close to various attractions like restaurants, coffee shops, and a hospital.
Dining
6.0
The dining experience was inconsistent, with some issues like the advertised cafe not working most of the time. However, the front desk did provide some good recommendations.
Facilities
5.0
Karl
United Kingdom,
January
2024
7.4/10
The hotel was conveniently located in the city center, right in the middle of the magnificent mile, making it perfect for sightseeing and close to many major attractions and cool restaurants/bars. The rooms were adequate for an overnight stay, but noise from other guests talking loudly throughout the night and early morning was a bit disturbing. The service was great, with very friendly and helpful staff, but some lacked a welcoming attitude. Dining options were varied with restaurants nearby. The facilities were decent overall.
Rooms
7.0
The rooms were adequate for an overnight stay, but noise from other guests talking loudly at night was a bit disruptive.
Service
8.0
The service was great overall, with very friendly and helpful staff, although some lacked a welcoming attitude towards guests.
Location
9.0
The location was perfect in the city center, right in the middle of the magnificent mile, allowing easy access to many tourist areas within a short distance.
Dining
6.0
There are restaurants everywhere nearby, but the comparison between online pictures and the actual dining experience was disappointing.
Facilities
7.0
The hotel had basic facilities that served their purpose adequately.
Dave
United States,
January
2024
8.6/10
I loved the spot-on location of the hotel, near the Loop and the Lake, making it perfect for sightseeing and exploring while being close to North Michigan Avenue. The rooms felt cozy but somewhat cramped, giving a European vibe. The service was friendly and accommodating, although there was a slight hiccup when my son left a bag behind. Overall, a prime location for travelers with good service.
Rooms
7.0
The rooms were pretty much just the beds, small but equipped with a microwave and fridge.
Service
8.0
The service was very friendly and accommodating, although I had to wait a bit for assistance when my son left a bag behind.
Location
9.0
The location is fantastic, near the Loop and the Lake, making it convenient for sightseeing and shopping on Michigan Ave.
Dining
10.0
Facilities
9.0
Ken
United States,
December
2023
6.2/10
The hotel's rooms looked nothing like the pictures at first, and they even caught fire, making the room smell like plastic until they relocated me. The room was small, typical of downtown/older Chicago hotels for the size and weekday rate.
Rooms
5.0
The initial room situation was concerning, but they eventually moved me to a more suitable room.
Service
6.0
The service was a mix of being inattentive but later pleasant and helpful. There were moments of confusion and lack of recognition.
Location
7.0
The hotel's location was great, being near many attractions in Chicago. However, cleanliness could have been better, and the absence of microwaves was noted.
Dining
7.0
The dining experience was satisfactory, but the discrepancy between online pictures and reality was noticeable. The hotel's cafe across the street was convenient for meals.
Facilities
6.0
The hotel lacked some basic facilities, but overall, it was decent.
Jennifer
United Kingdom,
November
2023
7.6/10
The hotel's location was convenient; right next to the elevator and ice station but comfortable. There were some disturbances from loud underage partygoers in adjacent rooms and hallways. The service was very friendly, especially at check-in, offering laundry, valet parking, welcome drink, tours/ticket assistance, and happy hour. The location was perfect for moving kids into Columbia College but slightly noisy from the hospital. However, it's a fantastic spot for easy access to downtown and Michigan Ave. The dining options were recommended but the quality could be below average. Overall, the hotel provided a mix of positives and negatives for a stay.
Rooms
7.0
I had a comfortable stay next to the elevator and ice station, but noise from people passing by was a disturbance. The room came with a mini fridge and microwave, which was convenient.
Service
8.0
The staff was very friendly and accommodating, especially during check-in. They offered a range of helpful services like laundry, valet parking, and tours/ticket assistance.
Location
9.0
The location was perfect for my needs, being close to Columbia College and within walking distance of downtown attractions. However, there was some noise from the nearby hospital.
Dining
6.0
The dining options were recommended by the front desk, but the quality could be inconsistent, sometimes below average.
Facilities
The hotel offers various facilities like laundry, valet parking, and a welcome drink. However, the noise from adjacent rooms and hallways detracted from the overall experience.
John
United Kingdom,
October
2023
7.2/10
The hotel is very compact but not uncomfortable, with a nice look. I had a corner room that, although a little small for 4 people, was clean and silent. It was smallish and could have used more lighting.
Rooms
7.0
The room was very compact but not uncomfortable, with a nice look. Although a bit small for 4 people, it was clean and silent.
Service
7.0
The service was helpful overall, but there were moments when staff seemed to group together at the reception. The experience was fine for me, but it might feel strange for elderly people.
Location
9.0
The location was very convenient, close to most attractions and eateries. It's perfect, right in the city center and near the Magnificent Mile.
Dining
5.0
The dining options were not working most of the time, which was a downside. However, there are restaurants everywhere around the hotel.
Facilities
8.0
The hotel offers laundry, valet parking, welcome drink, tours/ticket assistance, and a happy hour.
John
United States,
October
2023
6.6/10
I had a mixed experience at this hotel. The rooms were clean, but the towels and sheets looked worn out, and the room felt a bit cramped despite being on a high floor. The service was friendly but somewhat inefficient. The location was excellent for exploring the city, but there was a bit of a walk to Union Station. The dining options were limited despite the advertisement, and the facilities were standard.
Rooms
7.0
The room was clean although the towels and sheets looked old. The high floor location gave us some space, but it felt a little small.
Service
6.0
The service was friendly but somewhat inefficient.
Location
8.0
The location was excellent for exploring the city, but there was a bit of a walk to Union Station.
Dining
5.0
The dining options were limited despite the advertisement.
Facilities
7.0
The facilities were standard.
clean
limited dining
Carol
United States,
September
2023
6.6/10
My stay at the hotel was a mix of good and not-so-good experiences. The location was perfect, right off Magnificent Mile and within walking distance of almost everything downtown Chicago has to offer. However, there were some issues with the cleanliness of the rooms, as they smelled like cigarettes and had not been properly vacuumed during our stay.
Rooms
5.0
The rooms had a strong smell of cigarettes and didn't seem to be cleaned well during our stay.
Service
7.0
The staff was apologetic and offered free water and snacks while we waited for our rooms to be ready. They did take care of us despite the mix-up.
Location
8.0
The hotel's location was great for the money, right off Magnificent Mile and within walking distance to many downtown attractions.
Dining
7.0
There were plenty of dining options nearby, recommended by the front desk, so dining was fine.
Facilities
6.0
The facilities were decent overall, but the cleanliness of the rooms was a letdown.
John
United Kingdom,
August
2023
7.4/10
I had a mixed experience at this hotel. The size of the room was a bit cramped with two double beds, but considering the price, it was still acceptable. The service was a bit lacking as one staff member was rude, but overall, it was helpful. The location was definitely the highlight, surrounded by fantastic places to explore and dine. The dining options were sufficient, and there were convenient facilities available.
Rooms
7.0
The room wasn't too big, but okay, especially for the price.
Service
6.0
The service was a mix of great and a bit rude from one staff member.
Location
9.0
The hotel's location was clearly the best part, offering easy access to various attractions and dining options.
Dining
8.0
The dining options were decent and recommended by the staff.
Facilities
7.0
The available facilities met basic needs.
Anna
United Kingdom,
July
2023
7.6/10
I couldn't believe how amazing it was to have a coffee machine in the room! Despite the rooms being a bit on the small side, every other aspect of my stay was top-notch. The staff, although super friendly and helpful, seemed a bit overworked and things slipped through the cracks occasionally.
Rooms
8.0
The coffee machine in the room was a game-changer, but the rooms are on the small side.
Service
7.0
The staff was super friendly and helpful, but at times, they seemed overworked and frazzled.
Location
9.0
The location of the hotel is fantastic! It's right in the middle of the Magnificent Mile, close to shopping and restaurants, and just a couple of blocks from the Chicago riverfront.
Dining
7.0
While the dining experience was fine for me with restaurants everywhere, I did miss having breakfast options on-site.
Facilities
7.0
The facilities were basic but sufficient for my needs during the stay.
Tommy
United States,
May
2023
7.2/10
My stay at the hotel had its ups and downs. The room was compact but efficiently designed, although being so close to the 5th floor elevator was quite bothersome for what was meant to be a relaxing getaway. The service was a mixed bag, with standout assistance from Vianca but lacking overall. The location was superb, offering easy access to the Magnificent Mile shopping district and other attractions. Dining options were average, with recommendations needed for better experiences.
Rooms
7.0
The room was tiny but in a cleverly spaced layout. It could be more peaceful away from the elevator.
Service
7.0
Vianca provided outstanding assistance, but the overall service did not fully live up to the 4-star rating.
Location
9.0
The hotel's location in the heart of downtown was the best feature, close to all the main attractions.
Dining
6.0
Dining options were average, requiring recommendations for a better experience.
Facilities
The hotel offered essential facilities without many frills.
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Hotel Saint Clair - Magnificent Mile09.06
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10.06.2025
